The Minister for Public Administration and Innovation has launched a process of renewal and modernization that embraces the whole civil service sector and the Public Administration.

A comprehensive essay on the reform can be accessed here
A more complete Study, just published the OECD is available here

The reform objectives, in line with the Lisbon Strategy, rest upon three pillars:
1. Modernization of the Public Administration (PA)
2. Innovation and digitalisation within the PA and the Country
3. Relationship between the PA, citizens and businesses.

Documents illustrating the overall strategy and specific aspects of the reform process can be consulted below:

Overview

• Outcomes and Strategy for 2010-2013

Modernization of the Public Administration

• Governance of the Reform
• The new Italian Law on public administration reform
• A new collective bargaining model for the public service
• Shadows and lights: thwarting inefficiency and rewarding merit
• Performance-based Evaluation System
• Measuring: a way to "simplification"
• Anti-corruption and Transparency Service
• Training and Development of Human Resources
• International Program of e-learning in the Public Administration

Innovation and digitalisation within the PA and the Country

• "e-gov 2012": Action Plan for e-government
• Agency for the Promotion of Technologies for Innovation
• National Award for Innovation
• Italy of Innovators

Relationship between the PA, citizens and businesses

• "Friendly Networks", "Friendly Line", and "Show your face"
• Friendly line fact sheet
• Certified e-mail - PEC
• Smart Inclusion